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Within the context of personal data protection, Les Lanternes, SAS MONT CINDRE, registered under number 327 612 602 00018, shall ensure total transparency with respect to the collection, analysis and processing of personal data from its customers.
\n\u201cPersonal data\u201d is all information collected and recorded in a format that enables identifying you as a physical person, either directly (e.g., using your name) or indirectly (e.g., your phone number). Before you send this information to us, we recommend that you read the rest of this document describing our policy to protect the privacy of our guests.
\nThis Confidentiality Policy is an integral part of the General Terms that govern our hotel services. By accepting these General Terms, you expressly accept the provisions of this document.
\nSAS MONT CINDRE is part of the \u00e8hotels-Lyon Group (SAS MISE EN \u0152UVRE), which may be required to centralize and process data for the purposes listed below.<\/p>\n
For various purposes, we may sometimes be required to ask you, as a customer of SAS MONT CINDRE, for information about yourself and\/or members of your family, such as:
\n\u2022 Contact information (last name, first name, phone number, email address, etc.);
\n\u2022 Personal information (date of birth, nationality, etc.);
\n\u2022 Information about your children(first name, date of birth, age, etc.);
\n\u2022 Your credit card number (for bank transactions and reservations);
\n\u2022 Your arrival and departure dates;
\n\u2022 Your preferences and centers of interest (smoking or nonsmoking room, preferred floor, type of bed, newspapers you read, your sports and cultural interests, etc.);
\n\u2022 Your questions\/comments, during or after a stay in our establishment.
\nInformation collected on individuals under 18 years of age is limited to first name, nationality and date of birth, which may be given to us by an adult only. Please ensure that your children do not send us personal data without your permission (in particular via internet). If this type of transmission occurs, you may contact the hotel directly to have the information removed.
\nWe do not collect sensitive information, such as racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, health information or sexual orientation.
\nPersonal data may be collected for various purposes, in particular:
\n\u2022 Hotel activities:
\n> Booking a room;
\n> Registration and payment;
\n> Consumption at the hotel bar and restaurant during a say;
\n> Requests, claims and\/or disputes.
\n\u2022 Participation in marketing programs or activities:
\n> Contribution to satisfaction surveys;
\n> Subscription to newsletters to receive offers and promotions via email;
\n\u2022 Transmission of information from third parties:
\n> Channel manager, tour operator, travel agency, OTA, metasearch, GDS reservation systems, etc.
\n\u2022 Internet activities:
\n> Connection to the Les Lanternes website (IP address, cookies, web tracers);
\n> Online collection forms (online booking, questionnaires, SAS MONT CINDRE pages on the social networks, means of connection such as Facebook Login, etc.).<\/p>\n
We collect personal data to:
\n\u2022 Meet our obligations to customers
\n\u2022 Manage room reservations and requests for accommodations:
\n> Establishment and conservation of legal documents in compliance with accounting standards
\n\u2022 Manage your stay at the hotel:
\n> Tracking of your consumption (phone, bar, restaurant, etc.)
\n> Management of access to rooms
\n> Internal management of lists of customers with inappropriate behavior during their stay at the hotel (aggressiveness and incivility, failure to comply with the hotel contract, failure to follow safety rules, theft, deterioration and vandalism or payment incidents)
\n\u2022 Improve our hotel service, in particular by:
\n> Processing your personal data in the context of customer marketing programs, carrying out customer marketing programs, promoting brands and having a better understanding of your needs and desires;
\n> Adapting our products and services to respond more fully to your requests;
\n> Personalizing commercial offers and relational messages sent to you;
\n> Informing you of special offers and of new services created for our establishment
\n\u2022 Manage our relationship with our customers before, during and after a stay
\n\u2022 Manage a loyalty program:
\n> Qualify the customer database
\n> Carry out operations and segmentation based on the customer\u2019s reservation history and travel habits with the aim of sending targeted communications
\n> Anticipate and plan for future behavior
\n> Establish statistics and commercial scores and prepare reports
\n> Supply contextual data to the tool for pushing offers when a customer visits the hotel website or makes a reservation
\n> Know and manage the preferences of customers, whether loyal or not
\n> Send you newsletters, promotions and tourist, hotel and service offers or the offers of SAS MONT CINDRE partners, or contact you by phone
\n> Manage requests for canceling newsletter subscriptions, promotions, tourist offers and satisfaction surveys
\n> Take into account the right to opposition
\n> Use a dedicated phone service, look for individuals present at the hotel in case of serious events that severely impact the site concerned (natural catastrophes, terrorist attacks, etc.)
\n\u2022 Carry out cross-checking, analyses and combinations through a trusted third party of the data collected when you book or stay at the hotel to determine your centers of interest and customer profile and enable us to send you personalized offers
\n\u2022 Improve SAS MONT CINDRE services, in particular by:
\n> Making studies and analyses of customer questionnaires and comments
\n> Handling claims
\n> Enabling you to benefit from the advantages of our loyalty program
\n\u2022 Secure and improve your use of the SAS MONT CINDRE websites, in particular by:
\n> Improving the browsing experience
\n> Implementing security measures and fraud prevention
\n\u2022 Comply with the legislative dispositions of French law<\/p>\n
Data may be kept only for as long as it is needed for data processing purposes. The minimum conservation period is one year.<\/p>\n
To provide you with the best possible service at SAS MONT CINDRE, we may share your personal data and provide access to it by authorized personnel from our establishment, most notably:
\n> Hotel personnel
\n> Reservation personnel
\n> IT services
\n> Commercial partners and marketing services
\n> Medical services if necessary
\n> Legal services if necessary
\n> In general, any appropriate individual from the \u00e8hotels Group entities for certain specific categories of personal data
\nWe may also be required to transmit your personal data to local authorities if this is required by law or in the context of an inquiry and in compliance with local regulations.<\/p>\n
We commit to recognizing your right to access and rectify your data if you wish to consult, modify or remove the information concerning you.
\nYou may exercise this right by contacting the hotel directly.
\nAll requests will be processed as soon as possible and in compliance with applicable law.<\/p>\n
We guarantee you the right of opposition with respect to your personal information.
\nThe right to oppose is the possibility offered to customers to refuse that their personal information be used for certain purposes mentioned when the data is collected.
\nYou may exercise this right by contacting the hotel directly.
\nAll requests will be processed as soon as possible and in compliance with applicable law.<\/p>\n
We commit to ensuring the proper application of security measures related to the processing of our customers\u2019 personal data, in particular to protect this data from non-authorized or illicit processing, loss, destruction, accidental damage or disclosure to non-authorized individuals.
\nTo ensure the security of personal information, we implement the following measures:
\n\u2022 Saving of incremental computer information on dedicated servers
\n+ copy of information saved on NAS
\n+ copy of NAS on another NAS
\n\u2022 Physical firewall (Stormshield)
\n> authorized VPN access via Microsoft according to the user\/Active Directory for consulting data outside the establishment enclosure
\n\u2022 Main dedicated server for customer base \/ software base
\n> Implementation of an Active Directory system (a system that enables giving rights to files according to users)
\n> Protel encrypted software with document access according to user + user pathway tracer log
\n\u2022 Secondary server for TSE system connected to the Active Directory
\n> Internal exchange system for messaging linked to the Active Directory[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
CONFIDENTIALITY POLICY INTRODUCTION Within the context of personal data protection, Les Lanternes, SAS MONT CINDRE, registered under number 327 612 602 00018, shall ensure total transparency with respect to the collection, analysis and processing of personal data from its customers. \u201cPersonal data\u201d is all information collected and recorded in a format that enables identifying you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-235202","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n